Grievances Redressal Process

The Grievance Redressal policy follows the following principles:

1. Investors will be treated fairly at all times
2. Complaints raised by Investors will be dealt with courtesy and in a timely manner
3. Queries and Complaints will be treated efficiently and
4. The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.

Dear Valued Client,

Thank you for reaching out to us. To ensure a seamless and transparent resolution process, we request you to follow the steps outlined below for escalating any query or complaint:

Initial Query or Complaint:

You can seek clarification or lodge a complaint in writing, orally, telephonically, or by filling out the complaint box available on our website.

• Email: info@insightresearch.in
• Phone: 6232793939
• Expected resolution time: Within 7 business

Escalation to the Head of Customer Care:

If you do not receive a response within 7 business days, you may escalate the issue to the Head of Customer Care.

• Email: info@insightresearch.in
• Phone: 9516021210
• Expected reply: Within 7 business

Further Escalation to the Compliance Officer/ CEO/ Principal Officer:

If unresolved after 14 business days, escalate the matter to the Compliance Officer/ CEO/ Principal Officer.

• Email: info@insightresearch.in
• Phone: 9131208860/7000800363
• Expected reply: Within 7 business